Refund Policy

Once you receive your order you have 14 days to return your order. If 14 days have passed since you have received your item, unfortunately you are not eligible to open a return request.
To complete your return, please email us at info@isthisavailable.co.uk to start the process.
To be eligible for a return, your item must be unused, all tags/labels attached and the item must be in the same condition that you received it.
You must also use a tracked and signed for delivery service. We recommend using DPD. UPS / DHL / Royal Mail are also recommended. Please do NOT use Hermes to send your return.

In the unlikely event the wrong size or product has been sent. The customer must inform us within 7 working days upon receiving the item. The item must be returned within 14 working days in its original packaging, unused condition and in resalable condition. Shipping costs will be reimbursed.